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Frequently Asked Question!
How much delivery charges for my PO orders?
Delivery fees will be calculate upon the product going to release and ready to ship (reach our warehouse) as we will need the final package weight in order to define the exact delivery fees.
All the products are genuine?
Yes, all the products are genuinely produced by the respective Manufacturers/ Studios stated in the Product page
Why is there an estimated completion date for Pre-Order products?
Q1 (1st Quarter): January – March
Q2 (2nd Quarter): April – June
Q3 (3rd Quarter): July – September
Q4 (4th Quarter): October – December
Estimated Completion Date is just an estimation date provided by the Studio. It is in the form of Quarter stated above.
Can I cancel my order (Pre-Order/ ReadyStock)?
You may choose to cancel your order with us. However, there will be no refund for the payments made.
Pre Order Items: Deposit is strictly NON-REFUNDABLE. Balance is refundable if Full Payment was made and the Studio has not collected the Balance. If Studio has collected the Balance, there will be NO REFUND for all of the payments (Deposit/ Balance/ Full Payment) made.
In-Stock Items: Strictly NON-REFUNDABLE.
Why is there a Deposit for Pre-Order products?
Pre-Order products are referring to products that are not yet produced. And the Distributor/ Manufacturer may request for an amount of deposit to ensure that Customer is willing to wait for the product to be ready. Customer will need to settle all the Balance/ Shipping Fees before the Due Date stated in the email/ Invoice. Failing to do so will result in Order Cancellation and Deposit/ Balance/ Full Payment paid to be forfeited without any Refund.
What happen if I received a defect/ damaged item?
GK Figure take extreme care in packaging and item handling to minimize the risk of damaging the item. Unfortunate event might still happen even with safety measure in place. Almost all of our figures are made with resin which is fragile and brittle in nature. Hence, there is a risk of damaging the parts and customer is accept and adhere to this risk while GK Figure will be responsible for the damage. Some parts might be damaged during transit or during shipping. Customer is advised to contact us with pictures as prove within 24 hours for us to escalate the issue. The studio/ manufacturer may provide some assistance for some cases. Please note that customer will be responsible for all the shipping fee. The last resort will be filing a complaint with the shipping company.